LIVE ARRIVAL GUARANTEE
- Guarantee is void if you refuse delivery of your package, or if no one is available to receive the package on first attempt.
- In the unlikely event of a DOA (Dead on Arrival), please send a clear digital picture within 1 hour of delivery.
- We may ask you to ship back the deceased animal, so please do not dispose of it.
- Once we get the digital photos, and we receive the deceased specimen (if applicable), we will issue you store credit
- Please also include condition of the package.
- Does not apply to local pickups.
- "Expert Only" fish and invertebrates come with a live arrival guarantee only. Due to their delicate nature and care, it does not allow us to offer the 7 day guarantee.
- Corals come with a live arrival guarantee only. Due to their delicate nature and care it does not allow us to offer the 7 day guarantee
- Deceased livestock that perished due to aggression, jumping out of the tank and other non-health related causes of death are not covered.
- We cannot guarantee the handling and delivery service provided by shipping companies such as USPS or FedEx.
- We do not offer any guarantee on losses due to shipping company errors or weather delays as these are strictly beyond our control.
- We do not offer any guarantee if you provide us with an incorrect address.
- We do not guarantee an exact color match to the photos posted on our site, all livestock may vary slightly. (excludes WYSIWYG Sections)
- Credit on Credit Orders will be given on purchases as a percentage. The value of the credit will be determined by the cash percentage of the order. I.E: a $100 order using $30 Credit will give a 70% credit value towards any guarantees.
7 DAYS KEEP-SWIMMING GUARANTEE (FISH ONLY)
All fish conditioned by you are guaranteed for 7 days. To receive a credit in the event of a loss:
- Email 3 or more photos of the fish laid out on a piece of paper to firstname.lastname@example.org
- Each claim is reviewed with consideration given on a case-by-case basis. We may ask for further proof.
- Claims due to the following are not covered: missing body, lack of a sand bed for a sand-burrowing fish, bullying, fighting or aggression; jumped fish; and torn bodies as a result of being sucked into pumps.
- If a claim is approved we will issue you a credit toward your next purchase.
- We do not issue refunds on the 7-Day Guarantee, only credit.